Time perspective and helpfulness: Are communicators more persuasive in the past, present, or future tense?

被引:1
|
作者
Fang, David [1 ,2 ]
Maglio, Sam J. [1 ,3 ]
机构
[1] Rotman Sch Management, Dept Mkt, 105 St George St, Toronto, ON M5S 3E6, Canada
[2] Stanford Grad Sch Business, Dept Mkt, 655 Knight Way, Stanford, CA 94305 USA
[3] Univ Toronto Scarborough, Dept Management, 1265 Mil Trail, Toronto, ON M1C 1A4, Canada
关键词
Time perception; Time; Psycholinguistics; Persuasion; Advice; CONSTRUAL-LEVEL THEORY; VERB TENSE; PSYCHOLOGICAL DISTANCE; ONLINE REVIEWS; CONCRETENESS; REPRESENTATION; PROBABILITY; PERCEPTION; LANGUAGE; BEHAVIOR;
D O I
10.1016/j.jesp.2023.104544
中图分类号
B84 [心理学];
学科分类号
04 ; 0402 ;
摘要
When people share their experiences, they can communicate seemingly identical information from different time perspectives. Time perspective manifests in words-specifically, verbs in the past tense (e.g., "the experience was great"), the present tense (e.g., "the experience is great"), or the future tense (e.g., "the experience will be great"). This research considers whether this linguistic shift in time perspective impacts how others interpret the mes-sage. Two naturalistic studies (sourcing over 2 million Amazon reviews) and three pre-registered lab experiments (N = 1259) find that reviews written in the present tense (relative to the past or future tense) receive higher helpfulness ratings through a process of heightened concrete construal. Implications at the intersection of communication, psycholinguistics, and persuasion are discussed.
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页数:9
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