Digital Banking - Empowering Customers on Technology Banking Platforms after demonetization

India's flagship plan, Digital India, aspires to transform the country into a knowledge-based society and economy. Government had started numerous initiatives to drive the banking channel penetration in India. One of its kind is the direct benefit transfer for LPG subsidy, revamping the income tax and passport application systems etc. Citizens of India and Banking Channels are the beneficiaries of the Digital India program. Demonetization, which took place two years ago, saw the government withdraw currency notes worth 500 and 1,000 rupees on November 8, 2016, causing cash shortage that lasted for more than a year in various parts of the country. Based on information provided by the National Payments Corporation of India (NPCI) and the Reserve Bank of India (RBI), between September 2016 and June 2020, there was a significant increase in digital payments through popular channels including NEFT and mobile banking. Demonetization may now be a thing of the past. However, the trend of greater usage of alternative financial channels has continued. Additionally, SBI report alternative delivery channel share increased by 502 basis points from 78.45 percent in September 2017 to 83.47 percent in September 2018. Internet banking has grown at a greater rate in several segments.