Supply chain resilience and its key performance indicators: an evaluation under Industry 4.0 and sustainability perspective

Purpose Creating visibility in the supply chain (SC) helps in making it resilient. Integrating the SC with Industry 4.0 key enabling technologies creates visibility and sustainability in SCs. It also fosters intelligent decision-making, thereby making a SC smart. However, how Industry 4.0 technologies affect key performance indicators (KPIs) of a resilient SC and may help achieve sustainability is rarely studied. Design/methodology/approach Sixteen KPIs were identified from the literature review and analyzed using fuzzy analytic hierarchy process (FAHP) using expert opinions. Further, a sensitivity analysis was conducted for the KPIs by varying the weightage of the criteria. Later, KPIs results were analyzed, and (1) how and which Industry 4.0 technology helps improve the KPI? (2) Resilience relationship with sustainability? were discussed. Findings The analyses show that the time-oriented (TO) is an essential criterion and organizational (OR) is the less important comparatively. Lead time, time to market and risk assessment frequency are the top KPIs that need a focus. Blockchain, Big Data and Cyber-physical systems enhance KPI's value and, in turn, foster economic, environmental and social sustainability of the SC and help in better decision making in terms of smart contracts, better forecasting and enhanced real-time information sharing. Originality/value Identification of the KPIs, the impact of Industry 4.0 technologies and the impact on sustainability; this kind of interplay is rarely evident in the literature. Understanding the findings of this research will help managers develop smart systems that may work intelligently to overcome risks associated and enhance sustainability. Academicians can use the findings and conduct future research that can overcome the limitations of this research.