Role of customer perceived brand ethicality in inducing engagement in online brand communities

被引:19
|
作者
Kumar, Vikas [1 ]
Kaushal, Vikrant [2 ]
Shashi [1 ]
机构
[1] Indian Inst Management, Mkt Management, Paonta Sahib, Himachal Prades, India
[2] Indian Inst Management, Tourism Management, Sirmaur, Himachal Prades, India
关键词
Brand marketing communications; Brand ethicality; Online brand community engagement; Online brand communities; CORPORATE SOCIAL-RESPONSIBILITY; WILLINGNESS-TO-PAY; WORD-OF-MOUTH; PERSUASION KNOWLEDGE; CONSUMER ENGAGEMENT; SCALE DEVELOPMENT; MODERATING ROLE; PERCEPTIONS; SPONSORSHIP; EQUITY;
D O I
10.1016/j.jretconser.2022.103184
中图分类号
F [经济];
学科分类号
02 ;
摘要
In recent times, ethical consumerism has motivated firms to behave ethically to garner various benefits for their brands. More specifically, firms have become more conscious of consumers' perceptions of brand ethicality. Thus, recent research on this topic attempts to explore the factors that can lead to the formation of perceptions of brand ethicality and its favorable outcomes for the brand. This research contributes to the existing literature on brand ethicality by examining the role of perceived brand marketing communications in engendering perceptions of brand ethicality among consumers. Further, this research explores online brand community engagement as the outcome of perceived brand ethicality. The study's results based on the analysis of 397 responses exhibit that various elements of brand communications tend to generate favorable perceptions of brand ethicality. Such perceptions of the brand ethicality further induce an inclination towards engaging with online communities of such brands. The study offers specific implications for academicians and practitioners.
引用
收藏
页数:8
相关论文
共 50 条
  • [1] Customer brand engagement behavior in online brand communities
    Gong, Taeshik
    [J]. JOURNAL OF SERVICES MARKETING, 2018, 32 (03) : 286 - 299
  • [2] Customer engagement in online service brand communities
    Chi, Ming
    Harrigan, Paul
    Xu, Yongshun
    [J]. JOURNAL OF SERVICES MARKETING, 2022, 36 (02) : 201 - 216
  • [3] Investigating the Impact of Online Brand Communities on Online Customer Engagement and Brand Loyalty
    Gupta, Rajeev
    Kumar, Vikas
    Kaushik, Arun Kumar
    Das Gupta, Devashish
    Sindhwani, Rahul
    [J]. JOURNAL OF GLOBAL MARKETING, 2023, 36 (04) : 319 - 338
  • [4] The role of customer brand engagement and brand experience in online banking
    Khan, Imran
    Rahman, Zillur
    Fatma, Mobin
    [J]. INTERNATIONAL JOURNAL OF BANK MARKETING, 2016, 34 (07) : 1025 - 1041
  • [5] Managing brands and customer engagement in online brand communities
    Wirtz, Jochen
    den Ambtman, Anouk
    Bloemer, Josee
    Horvath, Csilla
    Ramaseshan, B.
    van de Klundert, Joris
    Canli, Zeynep Gurhan
    Kandampully, Jay
    [J]. JOURNAL OF SERVICE MANAGEMENT, 2013, 24 (03) : 223 - 244
  • [6] Antecedents and consequences of customer engagement in online brand communities
    Chan T.K.H.
    Zheng X.
    Cheung C.M.K.
    Lee M.K.O.
    Lee Z.W.Y.
    [J]. Journal of Marketing Analytics, 2014, 2 (2) : 81 - 97
  • [7] Brand innovativeness and brand equity: the mediating role of brand attitude and the moderating role of perceived brand ethicality
    Yang, Mengxi
    Wang, Mengyang
    [J]. JOURNAL OF PRODUCT AND BRAND MANAGEMENT, 2024,
  • [8] Understanding customer brand engagement in user-initiated online brand communities: antecedents and consequences
    Matute, Jorge
    Palau-Saumell, Ramon
    Occhiocupo, Nicoletta
    [J]. JOURNAL OF PRODUCT AND BRAND MANAGEMENT, 2021, 30 (03): : 360 - 376
  • [9] Drivers of Brand Engagement: The Role of Brand Communities
    Dass, Sumanjit
    Sethi, Rahul
    Popli, Sapna
    Saxena, V. N.
    [J]. GLOBAL BUSINESS REVIEW, 2021, 22 (05) : 1216 - 1231
  • [10] The effects of online brand communities in enhancing sport team brand equity: role of brand attachment and consumer brand engagement
    Ghorbanzadeh, Davood
    Rahehagh, Atena
    Sharbatiyan, Mohsen
    [J]. SPORT BUSINESS AND MANAGEMENT-AN INTERNATIONAL JOURNAL, 2024,