Determining factors of continuance intention in mobile payment: fintech industry perspective

Purpose To investigate consumer continuance intention in mobile payment in the financial technology (fintech) industry. Design/methodology/approach This empirical study used an online survey with 673 responses from consumers, with structural equation modelling for data analysis. Findings The results revealed that trust, perceived usefulness, perceived ease of use, perceived risk and perceived security significantly affect consumer attitude. A positive impact on consumer attitude towards consumer engagement was also exposed. Research limitations/implications Trust, perceived usefulness, perceived ease of use, perceived risk and perceived security significantly affect consumer attitude. Hence, consumer attitude and consumer engagement have a positive influence on continuance intention. Practical implications The study offers guidelines for decision makers to expand long-term engagement with consumers and enable continuance use of mobile payment services. Social implications The findings will ultimately guide fintech firms in the implementation of a more secure macro financial system. Originality/value This study highlights the importance of consumer attitudes and engagement in mobile payment and extends the TAM model for more extensive technological advancements.