Knowledge management technologies and organizational performance: a meta-analytic study

Purpose This meta-analytic study tries to synthesize the mixed relationships between knowledge management technologies (KMT) and organizational performance as well as aims to explore the impacts of contextual elements, such as national culture, economy and industries, on these relationships. Design/methodology/approach Findings on various subjects from 40 previous empirical studies were examined using meta-analysis. Findings It was found that KMT are positively related to overall organizational performance as well as financial and nonfinancial performance and that the relationship between KMT and financial performance is stronger in developing economies than in developed economies. Practical implications It helps practitioners better understand the role of KMT in organizational performance in various contexts and provides practical suggestions for KMT implementation. Originality/value As the first meta-analytic study to address the generalizability of KMT-organizational performance relationships, this paper offers an improved understanding of the benefits of KMT. It also expands knowledge about how contextual issues related to national culture, economies and industries affect KMT payoffs.