Critical success factors for human-centred learning analytics systems design

The benefits of learning analytics have not yet been fully harnessed in developing countries. This is due to low adoption levels, which are caused by various factors, including learning analytics systems design inherent challenges. This study investigated factors considered by stakeholders as critical for success in designing a human-centered learning analytics system that leverages user-centric features, privacy considerations, actionable insights, and collaborative engagement. A case study of a South African university was used in an exploratory study. Data was collected using semi-structured interviews and thematically analysed. Findings reveal that education stakeholders consider co-designing, needs assessment, ethical considerations, usability, and features that include actionable insights as key factors that should be considered when designing a human-centred learning analytics system.