Does Electronic Banking Improve the Bank Performance of Indian Public Sector Banks: A Study of Post Covid Scenario

The research is to see how E-banking affects the performance of a bank. As a measure of the electronic method of transactions, we used credit cards, debit cards, National Electronic Fund Transfer (NEFT), Real Time Gross Settlement (RTGS), and Point of Sale (POS), while Return on Assets (ROA) was used as a metric of profitability. The research focuses on India's top ten public sector banks, as determined by market capitalization. The findings reveal that digital payment instruments considerably influence return on assets, indicating that internet banking might help banks increase their profitability. Furthermore, the study shows that electronic banking has a significant favorable influence on bank profitability. Financial institutions were able to reduce their banking expenses after the advent of e-banking services. Furthermore, technical progress in the banking industry provides additional potential for banks to improve their interaction with customers, easier access to banking facilities by clients, and banks' market reach with e-banking.