A Comparative Study of Physical and Virtual Reality Prototyping of a Migrating Agent Interface

Prototyping methods are commonly employed iteratively throughout the design and product development, typically ranging from early low-fidelity to later high-fidelity prototypes. We present a case study focusing on prototyping a receptionist agent migrating between three platforms (a monitor on the wall, a mobile phone, and a physical robot). More specifically, we compare virtual reality (VR) and physical (real-world) prototyping methods. The two methods are compared in terms of fidelity and usability. The breadth of features, the degree of functionality, and the interactivity were similar. However, the aesthetic refinement differed. The VR prototyping method also had much higher prerequisites in terms of equipment and skills, and the learning curve for the designer was steep. Both methods were equally efficient in user testing, but the VR method revealed more usability issues in the efficiency category, while the physical space method revealed more issues in the effectiveness category.