Interpersonal communication in clinical practice. Learning experience in a group of dental students

Interpersonal communication in clinical practice affects patient satisfaction, clinical outcomes, and the well-being of healthcare staff. However, the need to incorporate communication skills into healthcare personnel training remains an unresolved issue. This qualitative case study aims to understand the challenges faced by a group of Dentistry students in managing communication with patients, as well as to explore their perceptions regarding their initial experience with interpersonal communication training. Data is collected through participant observation, narratives, and in-depth interviews, and processed using content analysis. The students' challenges include maintaining boundaries, handling empathy, and persuading patients to comply with treatment. They report changes in their communication with patients, which they attribute to their participation in the training experience.