Application and Consequences of Service Robots in Tourism and Hospitality Scenarios: A Systematic Literature Review

被引：0
|
作者：
Cheong, Fan [1 ,2 ,3 ,6 ]
Huang, Qiyan [3 ,4 ]
Ye, Huiyue [3 ,5 ]
Law, Rob [3 ,5 ]
机构：
[1] Macau Univ Sci & Technol, Sch Liberal Arts, , Taipa, Macau, Peoples R China
[2] Univ Macau, Asia Pacific Acad Econ & Management, Macau, Peoples R China
[3] Univ Macau, Asia Pacific Acad Econ & Management, Macau, Peoples R China
[4] Univ Macau, Fac Business Adm, Dept Accounting & Informat Management, Macau, Peoples R China
[5] Univ Macau, Fac Business Adm, Dept Integrated Resort & Tourism Management, Macau, Peoples R China
[6] Macau Univ Sci & Technol, Sch Liberal Arts, O607,6-F Block O,Ave Wai Long, Taipa, Macao, Peoples R China
来源：
JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM | 2023年
关键词：
Robotics; service robots; tourism; hospitality; innovations; ACCEPTANCE; PERCEPTION; BEHAVIOR; INDUSTRY; NOVELTY; IMPACT; TRUST; MODEL;
D O I：
10.1080/1528008X.2023.2300119
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study comprehensively reviews the literature on robotics' uses in the tourism and hospitality industries. Through descriptive and content analyses, 121 articles on robotics applications were examined. The results of this investigation showed that the majority of studies were carried out in the setting of hospitality. This article identified potential directions for future academic research. The adoption of robots was discussed in terms of its practical ramifications for industry practitioners.
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收藏
页数：23
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