Implementation support for the data-driven components of care in a multisite network of coordinated specialty care programs

Beyond training providers prior to the roll-out of coordinated specialty care (CSC) for first-episode psychosis in clinical settings, implementation support for data-informed care remains an area that has received very little attention. The current paper describes the development and refinement of implementation support for the data-driven components of care in the New Journeys network, Washington State's CSC model for psychosis, comprised of 14 CSC programs. Using the Evidence-Based System for Innovation Support Logic Model, this paper outlines the individual components for implementation support, tools, training, technical assistance, and quality improvement/evaluation that have been developed for the New Journeys network. We present examples of modifications that have occurred over nine years to address the needs of clients, providers, and state-level network administrators to facilitate the data-driven components of care. We conclude with recommendations based on lessons learned in Washington State aimed at improving implementation of data-driven care in CSC models throughout the USA. Lessons learned from a developed implementation approach to support the delivery of data-driven care in coordinated specialty care programs for early psychosis. The purpose of this work was to outline the development and strategies used to provide implementation support for the data-driven components of coordinated specialty care programs for early psychosis. We describe the individual use of tools, training, technical assistance, and quality improvement, and how these strategies are used collectively. Based on detailed notes from meetings and correspondence from providers and state-level administrators we present modifications that have occurred to address barriers and needs, essentially using quantitative and qualitative data to inform quality improvement. We then present lessons learned that could be helpful for existing and new coordinated specialty care networks.