E-learning platforms and their impact on university education during the COVID-19 pandemic

The current situation caused by COVID-19 has accelerated the change in lifestyles and therefore Universities have had to modify their teaching-learning models. The objective of this work is to explore the factors that affect the perception of satisfaction and the learning results of those when using online learning applications. Through a quantitative methodology and using as a basis the Technology Acceptance Model (TAM) and the Information Systems Success Model (ISs), the results were analyzed by means of PLS-SEM (Partial Least Squares-Structural Equation Modeling). The data were collected through a survey conducted by a structured questionnaire and sent to students of different levels of higher education. Among the main findings, it was obtained that the higher the satisfaction of users of online learning platforms, the higher the results. The information obtained can contribute to the Universities being able to enhance this type of tool to efficiently achieve the proposed educational objectives.