Japan and the United Kingdom?

被引:0
|
作者
Hamid, Mamoona [1 ]
Ng, Siew Imm [1 ]
Ann, Ho Jo Ann Jo [1 ]
Rahman, Azmawani Abd Rahman Abd [1 ]
机构
[1] Univ Putra Malaysis, Sch Business & Econ, Serdang 43400, Selangor, Malaysia
关键词
key Halal tourism; Memorable tourism experience; Behavioral in-tention; Halal-friendly social environment; Halal food & beverages; Halal-friendly hotels; Halal-friendly services; Enhancement of halal experiences; HALAL-FRIENDLY DESTINATION; MUSLIM TRAVELERS; TOURISM INSIGHTS; SATISFACTION; IMPACT; PERCEPTIONS; EXPERIENCES; ATTRIBUTES; HOSPITALITY; VALIDATION;
D O I
10.1285/i20705948v16n1p139
中图分类号
O21 [概率论与数理统计]; C8 [统计学];
学科分类号
020208 ; 070103 ; 0714 ;
摘要
The provision of halal products and services for Muslim tourists would be a competitive edge for tourism destinations as the Muslim population is increasing. This research examines halal-friendly attributes provided by non -Muslim country destinations (Japan and UK) and determines their roles in creating memorable tourism experiences and driving behavioral intentions. The questionnaire was collected from 349 Muslim tourists who have visited UK or Japan once in the last two years. Underpinned by Script theory and Stimulus-Organism-Response model, the proposed structural model was found to adequately describe the variance in memorable tourism experience and behavioral intention of Muslim tourists; four attributes (halal food & beverages, enhancement of halal experiences, halal-friendly hotels, and halal -friendly social environment) were positively related to memorable tourism experience and recommend intention, and all five attributes including halal -friendly services information had a significant influence on revisit intention of Muslim tourists. In addition, a memorable tourism experience is a sig-nificant mediator linking four halal-friendly attributes (except halal-friendly services information) and behavioral intention. Theoretically, the current research extends Script theory in tourism context; pleasant memories indeed drives Muslim tourists' behaviors. This study also extends the Stimulus -Organism-Response model, by highlighting the mechanism on how favorable halal attributes lead to pleasant memories and then drives behavioral inten-tions. Non-Muslim countries could benefit from this study by understanding ways to develop halal tourism in their countries. Three managerial implica-tions for tour agencies, non-Muslim country managers, and Muslim tourists were elaborated.
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页码:139 / 164
页数:27
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