Leader-member exchange, team-member exchange, employee satisfaction, and service-oriented organizational citizenship behavior in the international logistics industry: The moderating effect of the service climate

被引：1
|
作者：
Shang, Kuo-Chung [1 ]
Kuo, Szu-Yu [2 ]
Hsu, Shih-Wei [3 ]
Lai, Po -Lin [4 ]
Ye, Kung -Don [5 ]
机构：
[1] Natl Taiwan Ocean Univ, Dept Transportat Sci, Keelung, Taiwan
[2] Natl Kaohsiung Univ Sci & Technol, Dept Shipping & Transportat Management, Kaohsiung, Taiwan
[3] Natl Yang Ming Chiao Tung Univ, Liberal Arts Educ, Taipei, Taiwan
[4] Chung Ang Univ, Dept Int Logist, Seoul 06974, South Korea
[5] Natl Taiwan Ocean Univ, Dept Shipping & Transportat Management, Keelung City, Taiwan
来源：
RESEARCH IN TRANSPORTATION BUSINESS AND MANAGEMENT | 2024年 / 52卷
关键词：
Leader-Member Exchange (LMX); Team-Member Exchange (TMX); Employee satisfaction; Service-Oriented Organizational Citizenship; Behavior (SOCB); Service climate; Third-party logistics; HUMAN-RESOURCE MANAGEMENT; JOB-SATISFACTION; COMPETITIVE ADVANTAGE; MEDIATING ROLE; COMMITMENT; QUALITY; LMX; PERFORMANCE; SUPPORT; IDENTIFICATION;
D O I：
10.1016/j.rtbm.2023.101072
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
How top managers enable employees to exhibit service-oriented organizational citizenship behavior to improve a company's performance and employee satisfaction is an important issue for business operations in the inter-national logistics industry. Structural equation modeling (SEM) is applied to examine the relationships between leader-member exchange (LMX), team-member exchange (TMX), employee satisfaction, the service climate, and service-oriented organizational citizenship behavior (SOCB). Meanwhile the service climate is established as a moderating effect in the relationship between employee satisfaction and SOCB.The responses of 123 individuals from the international logistics industry were collected via a questionnaire. The results showed that LMX and TMX can directly impact employee satisfaction. In addition, employee satisfaction and the service climate can directly impact SOCB. Moreover, the service climate has a positive moderating effect between employee satisfaction and SOCB. This research suggests that LMX, TMX and the service climate play an important role in improving international logistics companies' SOCB.
引用
收藏
页数：12
相关论文
共 50 条
12345