How do social media influencers inspire consumers' purchase decisions? The mediating role of parasocial relationships

被引:21
|
作者
Ashraf, Arif [1 ]
Hameed, Irfan [2 ]
Saeed, S. Amir [1 ]
机构
[1] Inst Business Management, Coll Business Management, Karachi, Pakistan
[2] UCSI Univ, Fac Business & Management, Kuala Lumpur, Malaysia
关键词
fairness; parasocial relationships; purchase intention; social media influencers; source credibility; MATCH-UP HYPOTHESIS; SOURCE CREDIBILITY; PHYSICAL ATTRACTIVENESS; CELEBRITY ENDORSEMENT; COMMUNICATION; IMPACT; FOLLOWERS; GENDER; MODELS; BEAUTY;
D O I
10.1111/ijcs.12917
中图分类号
F [经济];
学科分类号
02 ;
摘要
In recent years, social media influencers (SMIs) have become part of the strategic communication of firms because the traditional form of mass media communication is losing its effectiveness. Thus, it is imperative to study the effects of communication through SMIs on marketing outcomes, such as purchase intentions. Based on the fairness dimensions, that is, information, distributive, interpersonal, and procedural, and dimensions of source credibility, that is, attractiveness, expertise, trustworthiness, and similarity, this research investigated how technology-oriented SMIs (T-SMIs) foster parasocial relationships (PSRs) with followers. Purposive sampling was employed to collect data from 506 active social media users. Data were analysed through IBM AMOS and SPSS 26. The results of the study suggested that attractiveness, expertise, trustworthiness, similarity, interpersonal, procedural, and information fairness are positively related to fostering PSR with followers. In contrast, distributive fairness does not strengthen PSR with followers; furthermore, the study findings suggested an indirect positive influence of attractiveness, expertise, trustworthiness, similarity, interpersonal, procedural, and information fairness on the purchase intentions of consumers via PSR. This study is useful for academia and industry since it fills important gaps in the literature and provides recommendations to brand managers of technology companies about selecting appropriate SMIs for the endorsement of their brands.
引用
收藏
页码:1416 / 1433
页数:18
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