服务主导逻辑演进轨迹追踪与研究述评

被引:50
|
作者
郭朝阳 [1 ]
许杭军 [1 ]
郭惠玲 [2 ]
机构
[1] 厦门大学管理学院
[2] 华侨大学工商管理学院
关键词
产品主导逻辑; 服务主导逻辑; 价值共创;
D O I
10.16538/j.cnki.fem.2012.07.003
中图分类号
F270 [企业经济理论和方法];
学科分类号
1202 ; 120202 ;
摘要
服务主导逻辑一经提出,就引起了管理学界和企业界的普遍关注。本文在文献梳理的基础上详细阐述了服务主导逻辑的缘起和演进轨迹,然后论述了基于服务主导逻辑和对服务主导逻辑进行的完善并在此基础上进行了评价,最后指出了服务主导逻辑对转型时期我国企业的启示意义。
引用
收藏
页码:17 / 24
页数:8
相关论文
共 14 条
  • [1] 服务逻辑的修正——基于价值创造的观点
    克里斯廷·格罗鲁斯
    姚亚男
    韦福祥
    [J]. 天津商业大学学报, 2009, 29 (02) : 24 - 29
  • [2] How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism
    Chan, Kimmy Wa
    Wan, Echo Wen
    [J]. JOURNAL OF MARKETING, 2012, 76 (01) : 119 - 137
  • [3] Closing the Marketing Capabilities Gap
    Day, George S.
    [J]. JOURNAL OF MARKETING, 2011, 75 (04) : 183 - 195
  • [4] From Repeat Patronage to Value Co-creation in Service Ecosystems: A Transcending Conceptualization of Relationship[J] . Stephen L. Vargo,Robert F. Lusch.Journal of Business Market Management . 2010 (4)
  • [5] Marketing as Value Co-creation Through Network Interaction and Resource Integration[J] . Evert Gummesson,Cristina Mele.Journal of Business Market Management . 2010 (4)
  • [6] Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures
    Chan, Kimmy Wa
    Yim, Chi Kin
    Lam, Simon S. K.
    [J]. JOURNAL OF MARKETING, 2010, 74 (03) : 48 - 64
  • [7] Effect of service transition strategies on firm value
    Fang, Eric
    Palmatier, Robert W.
    Steenkamp, Jan-Benedict E. M.
    [J]. JOURNAL OF MARKETING, 2008, 72 (05) : 1 - 14
  • [8] Service logic revisited: who creates value? And who co-creates?[J] . European Business Review . 2008 (4)
  • [9] Service-dominant logic: continuing the evolution[J] . Stephen L. Vargo,Robert F. Lusch.Journal of the Academy of Marketing Science . 2008 (1)
  • [10] Interaction orientation and firm performance
    Ramani, Girish
    Kumar, V.
    [J]. JOURNAL OF MARKETING, 2008, 72 (01) : 27 - 45