Linking workplace incivility to turnover outcomes in nursing

PurposeThis paper investigates the relationship between workplace incivility (WI) and nurses' job and vocational turnover intentions. We introduce two moderators, organizational efficacy (OE) and calling and investigate their influence on the relationship between WI and turnover intentions.Design/methodology/approachWe surveyed 187 nurses in the Southwest US, currently employed in a clinical setting. We tested the hypothesized model using PLS-SEM for data analysis.FindingsThe results show that WI influences job turnover intentions but not vocational turnover intentions. OE and Calling both uniquely moderate the relationship between specific sources of WI and nurses' turnover intentions.Research limitations/implicationsWe offer insights into the effect various sources of WI have on nurses' turnover intentions. Our findings imply that WI is less impactful on vocational turnover than job turnover. Also, OE and calling can be utilized to moderate the negative effects of WI.Practical implicationsHealthcare organizations should implement strategies that promote a positive work environment for all employees, particularly nurses. They should also strive to build a workplace culture that fosters calling among nurses.Originality/valueThe paper examines the differential impact of various sources of WI on two forms of turnover intentions, prominent and relevant in the nursing work environment. In addition, we introduce two new moderators - OE and calling - that significantly influence the relationship between WI and turnover intentions.