The polycentric consumer in tourism: ethnocentrism and xenocentrism profiles' interplay with authenticity in tourists' destination choices

被引:0
|
作者
Cucato, Jussara da Silva Teixeira [1 ]
Strehlau, Vivian Iara [2 ]
Bizarrias, Flavio Santino [2 ]
Strehlau, Suzane [2 ]
机构
[1] Escola Super Propaganda & Mkt, Dept PPGA, Sao Paulo, Brazil
[2] Escola Super Propaganda & Mkt, Dept PPGA MPCC, Sao Paulo, Brazil
关键词
Tourism destination choice; Ethnocentrism; Xenocentrism; Authenticity; BRAND AUTHENTICITY; NATIONAL IDENTITY; COSMOPOLITANISM; SEGMENTATION; CONSUMPTION; PREFERENCE; BEHAVIOR;
D O I
10.1108/JHTI-05-2024-0532
中图分类号
F [经济];
学科分类号
02 ;
摘要
PurposeConsumer centrism's perspectives serve as crucial determinants in decision-making processes, yet the burgeoning discourse on global marketing's interplay with tourism scarcely addresses the nuanced interconnections between consumer dispositions toward global or local destinations, which assert a global preference bias in developing countries and their predilections for tourist destination selection. This study aims to elucidate the dynamics between ethnocentric and xenocentric dispositions and the selection of domestic tourist locales within developing countries, conditioned to perceived authentic experiences.Design/methodology/approachBased on a sample of 264 tourists, we employed structural equation modeling and mediation analysis to determine the direct and indirect interplay of consumer centrism and the mechanisms of authenticity for destination choice and latent class analysis to unveil consumer heterogeneous profiles and their implications.FindingsThe results suggest the existence of a polycentric consumer due to the strong preference for domestic destinations among ethnocentric consumers. While xenocentrism did not have a similar direct impact, its influence on local destination choice emerged through the mediating effect of perceived authenticity. This finding provides evidence for the assumption of a global preference bias in developing nations, even within tourism contexts. Additionally, we identified four distinct heterogeneous tourist profiles based on consumer inclinations toward global and local aspects, allowing for a detailed exploration of their specific influences on tourism destinations.Practical implicationsEffective tourism strategies in developing countries can boost the economy based on authenticity, creating experiences that consider the duality of tourist inclinations and promoting cultural preservation. Practical examples include cultural events, themed tours, personalized marketing, influencer partnerships, social media engagement and loyalty programs, all aimed at engaging diverse consumer groups and strengthening consumer connections toward the local and xenocentric dispositions.Originality/valueThe study advances our understanding by proposing a polycentric profile of consumer inclinations toward tourism in developing countries, driven by the perceived authenticity of destinations. This profile highlights the nuanced interplay between ethnocentric and xenocentric dispositions, illustrating how local and global preferences coexist and influence travel decisions. By emphasizing the role of authenticity, the study provides valuable insights into the factors shaping tourism behaviors in developing countries.
引用
收藏
页数:19
相关论文
共 7 条
  • [1] US Consumer's Cultural Choices: The Interplay of Ethnocentrism and Global Openness
    Russell, Dale
    ADVANCES IN CONSUMER RESEARCH VOL XXXIV, 2007, 34 : 331 - 332
  • [2] Tourism in the Era of Social Responsibility and Sustainability: Understanding International Tourists' Destination Choices
    Baena, Veronica
    Cervino, Julio
    SUSTAINABILITY, 2024, 16 (19)
  • [3] CHOICES MODELS OF TRIP CHAIN AND TRANSPORTATION MODE FOR INTERNATIONAL TOURISTS IN TOURISM DESTINATION ISLAND
    Hermawati, Putu
    Adisasmita, Sakti Adji
    Ramli, Muhammad I. Sran
    Hamid, Sumarni
    INTERNATIONAL JOURNAL OF GEOMATE, 2019, 16 (55): : 195 - 203
  • [4] The Interplay Between Tourism Ethnocentrism, Residents' Support for Tourism and Destination Brand Value Co-Creation in Emerging Tourism Destinations: Lessons from Tanzania
    Amani, David
    JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, 2023,
  • [5] Dynamic analysis of Japanese tourists' three stage choices: Tourism participation, destination choice, and travel mode choice
    Wu, Lingling
    Zhang, Junyi
    Fujiwara, Akimasa
    Transportation Research Record, 2012, 2322 : 91 - 101
  • [6] Dynamic Analysis of Japanese Tourists' Three Stage Choices Tourism Participation, Destination Choice, and Travel Mode Choice
    Wu, Lingling
    Zhang, Junyi
    Fujiwara, Akimasa
    TRANSPORTATION RESEARCH RECORD, 2012, (2322) : 91 - 101
  • [7] The roles of cultural worldview and authenticity in tourists' decision-making process in a heritage tourism destination using a model of goal-directed behavior
    Lee, Choong-Ki
    Ahmad, Muhammad Shakil
    Petrick, James F.
    Park, Yae-Na
    Park, Eunkyoung
    Kang, Choong-Won
    JOURNAL OF DESTINATION MARKETING & MANAGEMENT, 2020, 18