CREATION AND DISTRIBUTION OF CD-ROM DATABASES FOR THE LIBRARY REFERENCE DESK.

SilverPlatter has been delivering CD-ROM products to the library reference market since August 1986. Before that the product was tested for about three months at a limited number of libraries. This article summarizes our experiences and gives some first observations on the use of this exciting new technology in libraries. Three important groups are discussed: information providers, librarians, and end-users in the library. All three groups have different interests and concerns. A list of the most significant advantages and objections within each group is given. The article offers ideas about how to overcome the often very real objections of the different players in this marketplace.