Are your customers in call center hell?

被引:0
|
作者
机构
来源
| 1600年 / Technology Marketing Corp.卷 / 22期
关键词
Call centers;
D O I
暂无
中图分类号
学科分类号
摘要
(Edited Abstract)
引用
收藏
相关论文
共 50 条
  • [1] Efficiently Serving Customers at a Call Center
    Liang, Chih-Chin
    2015 INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND OPERATIONS MANAGEMENT (IEOM), 2015,
  • [2] Queueing System with Heterogeneous Customers as a Model of a Call Center with a Call-Back for Lost Customers
    Dudin, Sergey
    Kim, Chesoong
    Dudina, Olga
    Baek, Janghyun
    MATHEMATICAL PROBLEMS IN ENGINEERING, 2013, 2013
  • [3] Customers From Hell
    Dormer, Myk
    ELECTRONICS WORLD, 2013, 119 (1930): : 10 - 10
  • [4] Redundancies as a factor in positive evaluations by call center customers
    Yoshimura, Kiyoko
    Kino, Yasunobu
    Tsuda, Kazuhiko
    KNOWLEDGE-BASED AND INTELLIGENT INFORMATION & ENGINEERING SYSTEMS (KSE 2021), 2021, 192 : 1494 - 1503
  • [5] Hell is other customers
    Taylor, C
    NEW YORK TIMES BOOK REVIEW, 2005, : 23 - 23
  • [6] Empirical analysis for individual behavior of impatient customers in a call center
    Kim, YB
    Lee, CH
    Kim, JB
    Kim, G
    Hong, JS
    SYSTEMS MODELING AND SIMULATION: THEORY AND APPLICATIONS, 2005, 3398 : 334 - 342
  • [7] Using text mining to understand the call center customers' claims
    Caputo, G. M.
    Bastos, V. M.
    Ebecken, N. F. F.
    DATA MINING VII: DATA, TEXT AND WEB MINING AND THEIR BUSINESS APPLICATIONS, 2006, 37 : 177 - +
  • [8] THE CD-ROM HELP DESK HURDLE - WHO WILL YOUR CUSTOMERS CALL
    BOERI, RJ
    HENSEL, M
    CD-ROM PROFESSIONAL, 1995, 8 (10): : 73 - 75
  • [9] Serving customers with a smile: A source of exhaustion or performance for call center employees?
    Picard, Karel
    Cossette, Michel
    Morin, Denis
    CANADIAN JOURNAL OF ADMINISTRATIVE SCIENCES-REVUE CANADIENNE DES SCIENCES DE L ADMINISTRATION, 2018, 35 (02): : O1 - O16
  • [10] CD-ROM help desk hurdle: Who will your customers call?
    Boeri, Robert J.
    Hensel, Martin
    CD - ROM Professional, 1995, 8 (10):