USING CRITICAL SUCCESS FACTORS IN PLANNING.

This article introduces a strategy planning and strategic control process which is tightly integrated with the firm's information system. The appraoch is designed to aid directors and senior managers in executing and monitoring their strategies. On the basis of this research, the author provides a detailed description of this method for developing, monitoring and integrating critical information into effective strategic management decision support. This design method incorporates nine steps. Through appropriate introduction, this approach can create an integrated strategic context within which top management and key personnel can execute the strategy and maintain a competitive advantage for their firm.