Laboratory management: doing the right things and doing them right

A well-managed laboratory is an essential part of any technology-dependent business. For the laboratory to be effective, certain fundamentals must be in place. Ferro Corporation has identified eight. They are organizing for effectiveness, written missions for each laboratory, participation in business planning, quality management, quality staff and facilities, appropriate equipment, a project management system, and attention to continued learning and professional development of both management and staff. These fundamentals, together with building partnerships between appropriate laboratories, has proven to be a successful formula for the management of technology at Ferro.