共 50 条
- [1] Development and Validation a comprehensive instrument to measure customer perceived service quality of mobile data services [J]. TWELFTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, 2013, : 769 - 781
- [2] Research on Customer Perceived Quality of Internet Banking Services [J]. PROCEEDINGS OF THE 5TH INTERNATIONAL CONFERENCE ON INNOVATION & MANAGEMENT, VOLS I AND II, 2008, : 1170 - 1173
- [4] Effects of Perceived Value and Service Quality on Customer Satisfaction in the Mobile Phone Service Market [J]. INFORMATION-AN INTERNATIONAL INTERDISCIPLINARY JOURNAL, 2010, 13 (04): : 1207 - 1218
- [5] Perceived Services Quality of a Communication Agency and Customer Satisfaction: an exploratory research [J]. RBGN-REVISTA BRASILEIRA DE GESTAO DE NEGOCIOS, 2008, 10 (26): : 17 - 26
- [6] MANAGING CUSTOMER - PERCEIVED SERVICE QUALITY [J]. INDUSTRIAL REVOLUTIONS, FROM THE GLOBALIZATION AND POST-GLOBALIZATION PERSPECTIVE, VOL III: MARKETING, COMMERCE AND TOURISM AND A NEW PARADIGM OF CHANGE, 2009, : 121 - 128
- [7] The indirect effect of perceived value for the assessment of mobile service quality on customer loyalty [J]. Journal of Quality, 2019, 26 (05): : 273 - 295
- [8] Research on the Relationships among Expectation, Perceived Service Quality and Customer Satisfaction [J]. 2011 TENTH INTERNATIONAL SYMPOSIUM ON DISTRIBUTED COMPUTING AND APPLICATIONS TO BUSINESS, ENGINEERING AND SCIENCE (DCABES), 2011, : 133 - 136
- [10] The influence of perceived privacy on customer loyalty in mobile phone services: An empirical research in Jordan [J]. International Journal of Computer Science Issues, 2011, 8 (02): : 45 - 52