Operative Service Delivery Planning and Scheduling for Product-Service Systems – An Empirical Analysis

被引：0
|
作者：
Alp E. [1 ]
Schikora N. [2 ]
Knott M. [2 ,3 ]
Kuhlenkötter B. [2 ,4 ]
机构：
[1] Lehrstuhl für Produktionssysteme (LPS), Ruhr-Universität Bochum, Industriestr. 38C, Bochum
[2] Lehrstuhl für Produktionssysteme (LPS), Ruhr-Universität Bochum
[3] Lehrstuhl für Produktionssysteme (LPS), Zentrum für das Engineering Smarter Produkt-Service Systeme (ZESS), Ruhr-Universität Bochum
来源：
ZWF Zeitschrift fuer Wirtschaftlichen Fabrikbetrieb | 2023年 / 118卷 / 12期
关键词：
Decision Support Systems (DSS); Dispatching; Empirical Analysis; Operative Service Delivery Planning and Scheduling; Product-Service Systems (PSS); Resource Allocation;
D O I：
10.1515/zwf-2023-1163
中图分类号：
学科分类号：
摘要：
More and more companies are innovating their business models by offering Product-Service Systems. This is accompanied by various challenges in operative service planning and scheduling. This study examines the nature of service planning and scheduling in four different companies. It turns out that the plans are generated manually, and service planning decisions are based on the subjective experiences of the planners and thus any potential for optimization is not exploited. © 2023 Walter de Gruyter GmbH, Berlin/Boston, Germany.
引用
收藏
页码：863 / 866
页数：3
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