Critical success factors for Kaizen implementation in manufacturing industries in Mexico

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[1] García, Jorge L.
[2] Rivera, Denisse G.
[3] Iniesta, Alejandro Alvarado
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García, J.L. (jorge.garcia@uacj.mx) | 1600年 / Springer London卷 / 68期
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Kaizen is one of the most important methodologies used to manage continuous improvement in the maquiladora industry located in Ciudad Juarez; Chihuahua; Mexico; however; it is frequently implemented without obtaining the expected results. This article presents the results of a survey with 37 main tasks associated with Kaizen implementation and it was applied to personnel with responsibilities in continuous improvement programs in companies located in Ciudad Juarez; Mexico. The survey was validated using a rational validation; judge validation; and statistical validation using the Cronbach alpha index. A factor analysis by principal components and varimax rotation was applied for finding the critical success factors for Kaizen; results indicate that seven factors are the most important: education and training in operators; communication process; documentation and evaluation of projects results; human resources integration; management commitment; and customer focus. © 2013 Springer-Verlag London;
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