Sharing knowledge with conversational technologies: Web logs versus discussion boards

被引：6

作者：

Department of Management, College of Business Administration, University of Tennessee-Chattanooga, 615 McCallie Avenue, Chattanooga, TN 37403-2598, United States ^{[1
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不详 ^{[2
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不详 ^{[3
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不详 ^{[4
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机构：

来源：

Int. J. Inf. Technol. Manage. | 2008年 / 2卷 / 217-230期

关键词：

Administrative data processing - Knowledge management - Societies and institutions - Websites;

D O I：

10.1504/IJITM.2008.016607

中图分类号：

学科分类号：

摘要：

Knowledge has become an important resource for organisations in their quest to achieve competitive advantage. In order to efficiently manage such a resource, organisations are using information technology to acquire, store and communicate data, information, and knowledge. Both traditional and modern conversational technologies were originally developed for other purposes, and later were adopted for knowledge management. This paper compares web logs (blogs) to discussion boards, as two alternative conversational technologies in the process of knowledge sharing and retention. The results of an experimental study show that blogs are more successful technologies when used to communicate tacit knowledge and when they are intended for a general audience. On the other hand, discussion boards can be used more efficiently to communicate specific, explicit knowledge to a specialised audience. Our findings suggest that knowledge communication and retention rates can. increase when the above two conversational technologies are combined with traditional face-to-face communication methods. Copyright © 2008 Inderscience Enterprises Ltd.

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