Optimization of Business Processes Through BPM Methodology: A Case Study on Data Analysis and Performance Improvement

被引:0
|
作者
Teixeira, Antonio Ricardo [1 ]
Ferreira, Jose Vasconcelos [2 ]
Ramos, Ana Luisa [2 ]
机构
[1] Univ Aveiro, Dept Econ Management Ind Engn & Tourism DEGEIT, P-3810193 Aveiro, Portugal
[2] Univ Aveiro, Dept Econ Management Ind Engn & Tourism DEGEIT, Res Unit Governance Competitiveness & Publ Pol GOV, P-3810193 Aveiro, Portugal
关键词
BPM; BPMN; process automation; process standardization; Power BI; data extraction;
D O I
10.3390/info15110724
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
This study explores the application of the BPM lifecycle to optimize the market analysis process within the market intelligence department of a major energy company. The semi-structured, virtual nature of the process necessitated careful adaptation of BPM methodology, starting with process discovery through data collection, modeling, and validation. Qualitative analysis, including value-added and root-cause analysis, revealed inefficiencies. The redesign strategy focused on selective automation using Python 3.10 scripts and Power BI dashboards, incorporating techniques such as linear programming and forecasting to improve process efficiency and quality while maintaining flexibility. Post-implementation, monitoring through a questionnaire showed positive results, though ongoing interviews were recommended for sustained performance evaluation. This study highlights the value of BPM methodology in enhancing decision-critical processes and offers a model for adaptable, value-driven process improvements in complex organizational environments.
引用
收藏
页数:18
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