An empirical study on customer retention and customer loyalty

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作者：
Management Information System Department, The World Islamic Sciences and Education University, Sport City, P.O. Box 962712, Amman [1 ]
11196, Jordan
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Int. J. Inf. Syst. Change Mange. | / 3卷 / 183-202期
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10.1504/IJISCM.2015.073071
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