What makes a helpful online review? A study of customer reviews on amazon.com

被引：0

作者：

Mudambi, Susan M. ^{[1
]}

Schuff, David ^{[1
]}

机构：

[1] Department of Management Information Systems, Fox School of Business, Temple University, 207G Speakman Hall 1810 North 13th Street, Philadelphia, PA 19122, United States

来源：

MIS Quarterly: Management Information Systems | 2010年 / 34卷 / 01期

关键词：

Consumer behavior;

D O I：

10.2307/20721420

中图分类号：

学科分类号：

摘要：

引用

页码：185 / 200

共 50 条

[1] WHAT MAKES A HELPFUL ONLINE REVIEW? A STUDY OF CUSTOMER REVIEWS ON AMAZON.COM
Mudambi, Susan M.
Schuff, David
[J]. MIS QUARTERLY, 2010, 34 (01) : 185 - 200
[2] Perceived Usefulness Factors of Online Reviews: A Study of Amazon.com
Lee, Sang-Gun
Trimi, Silvana
Yang, Chang-Gyu
[J]. JOURNAL OF COMPUTER INFORMATION SYSTEMS, 2018, 58 (04) : 344 - 352
[3] Text Mining Online Reviews: What Makes a Helpful Online Review?
Kim, Rae Yule
[J]. IEEE Engineering Management Review, 2023, 51 (04): : 145 - 156
[4] Was this analysis helpful? A genre analysis of the Amazon.com discourse community and its "most helpful" product reviews
Skalicky, Stephen
[J]. DISCOURSE CONTEXT & MEDIA, 2013, 2 (02) : 84 - 93
[5] Impact of Online Customer Reviews and Incentives on the Product Sales at the Online Retail Store: An Empirical Study on Video Game Titles at Amazon.com
Kim, J. B.
[J]. AMCIS 2014 PROCEEDINGS, 2014,
[6] Are Amazon.com Online Review Helpfulness Ratings Biased or Not?
Wan, Yun
Nakayama, Makoto
[J]. E-LIFE: WEB-ENABLED CONVERGENCE OF COMMERCE, WORK, AND SOCIAL LIFE, 2012, 108 : 46 - 54
[7] A Micro Study on the Evolution of Arguments in Amazon.com's Reviews
Gabbriellini, Simone
Santini, Francesco
[J]. PRIMA 2015: PRINCIPLES AND PRACTICE OF MULTI-AGENT SYSTEMS, 2015, 9387 : 284 - 300
[8] Improving customer service operations at Amazon.com
Sethuraman, Raghu
[J]. INTERFACES, 2006, 36 (05) : 445 - 445
[9] The importance of online customer reviews characteristics on remanufactured product sales: Evidence from the mobile phone market on Amazon.com
Zhai, Mengfan
Wang, Xinyue
Zhao, Xijie
[J]. JOURNAL OF RETAILING AND CONSUMER SERVICES, 2024, 77
[10] The Effect of Online Q&As and Product Reviews on Product Performance Metrics: Amazon.com as a Case Study
Mousavi, Reza
Hazarika, Bidyut
Chen, Kuanchin
Razi, Muhammad
[J]. JOURNAL OF INFORMATION & KNOWLEDGE MANAGEMENT, 2021, 20 (01)

← 1 2 3 4 5 →