Supporting knowledge management in organizations with conversational technologies: Discussion forums, weblogs, and wikis

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[1] [1,Wagner, Christian
[2] Bolloju, Narasimha
来源：
Wagner, C. | 2005年 / IGI Publishing卷 / 16期
关键词：
Database systems - Learning systems - Multimedia systems - Video conferencing - Virtual reality - World Wide Web;
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摘要：
The article reviews requirements and tool availability for knowledge management in virtual communities and other knowledge sharing environments, where professionals wish to quickly and easily share knowledge and information. The article compares the characteristics of several newer technologies, notably weblogs (blogs) and wikis, to the more conventional discussion forums. Wikis, the currently least popular technology emerged as the one best facilitating knowledge management needs. The article concludes that although discussion forums are the most popular, different community types are best supported by different technologies. Some opportunities for research in this area are identified, especially for the database community.
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