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- [6] DIMENSIONS OF SERVICE QUALITY IN GLAMPING 5TH INTERNATIONAL SCIENTIFIC CONFERENCE TOSEE - TOURISM IN SOUTHERN AND EASTERN EUROPE 2019 - CREATING INNOVATIVE TOURISM EXPERIENCES: THE WAY TO EXTEND THE TOURIST SEASON, 2019, 5 : 773 - 785
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- [10] A study on the service quality and satisfaction of Chinese business education PROCEEDINGS OF THE 4TH INTERNATIONAL CONFERENCE ON QUALITY & RELIABILITY, 2005, : 261 - 267