Communication-focused business process redesign: Assessing a communication flow optimization model through an action research study at a defense contractor

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作者
Kock, Ned [1 ]
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[1] College of Business and Economics, Lehigh University, Bethlehem, PA 18015, United States
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D O I
10.1109/tpc.2002.808350
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摘要
104
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页码:35 / 54
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