Trends and approach lean production systems in after sales service

被引:0
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作者
Dombrowski, Uwe [1 ]
Winnefeld, Marcel [1 ]
机构
[1] Technischen Universität Braunschweig, Braunschweig, Germany
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D O I
10.3139/104.110753
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18
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页码:355 / 359
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