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- [6] Total Quality Management (TQM) Enablers and Model for SMEs: A Study of Malaysian Manufacturing Companies VISION 2020: SUSTAINABLE GROWTH, ECONOMIC DEVELOPMENT, AND GLOBAL COMPETITIVENESS, VOLS 1-5, 2014, : 1517 - 1540
- [7] Quality management practices and sustainable performance: Examining the role of soft TQM as mediator International Journal of Industrial and Systems Engineering, 2019, 31 (02): : 250 - 277