Service-level agreements: Aligning performance and expectations

被引：2
|
作者：
Potter, James G. [1 ]
Hsiung, Hsiaosu [1 ]
机构：
[1] Noblis
来源：
| 2008年 / IEEE Computer Society卷 / 10期
关键词：
D O I：
10.1109/MITP.2008.132
中图分类号：
学科分类号：
摘要：
(Edited Abstract)
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