Introduction to the minitrack on service analytics

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作者
Fromm, Hansjörg [1 ]
Kühl, Niklas [1 ]
Satzger, Gerhard [1 ]
Setzer, Thomas [2 ]
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[1] Karlsruhe Institute of Technology (KIT), Karlsruhe Service Research Institute (KSRI), Germany
[2] Catholic University of Eichstätt-Ingolstadt (KU), Information Systems and Business Informatics, Germany
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