The influences of knowledge management and customer relationship management to improve hotels performance: A case study in hotel sector

被引：0

作者：

Brahami, Menaouer ^{[1
]}

机构：

[1] National Polytechnic School of Oran - Maurice Audin, Oran, Algeria

来源：

Information Resources Management Journal | 2020年 / 33卷 / 04期

关键词：

Decision support systems;

D O I：

暂无

中图分类号：

学科分类号：

摘要：

引用

页码：74 / 93

共 50 条

[1] The Influences of Knowledge Management and Customer Relationship Management to Improve Hotels Performance: A Case Study in Hotel Sector
Brahami, Menaouer
[J]. INFORMATION RESOURCES MANAGEMENT JOURNAL, 2020, 33 (04) : 74 - 93
[2] Improving Performance of Customer Relationship Management by Knowledge Management - A Case Stud y
Rezaei-Malek, M.
Rezaei-Malek, N.
Tavakkoli-Moghaddam, R.
[J]. 2013 5TH CONFERENCE ON INFORMATION AND KNOWLEDGE TECHNOLOGY (IKT), 2013, : 359 - 365
[3] Study on Customer Relationship Management Based on Knowledge Management
Luo Jiaren
[J]. PROCEEDINGS OF THE 15TH INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT, VOLS A-C, 2008, : 1133 - 1138
[4] Improving the performance of dynamic customer relationship management with knowledge management
Han, YQ
Meng, QL
[J]. PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON MECHANICAL ENGINEERING AND MECHANICS 2005, VOLS 1 AND 2, 2005, : 1595 - +
[5] Customer Relationship Management in Hotel Industry
Banga, Gagandeep
Kumar, Babita
Goyal, Harshal
[J]. PACIFIC BUSINESS REVIEW INTERNATIONAL, 2013, 5 (12): : 71 - 81
[6] Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process
Alryalat, Haroun
Al Hawari, Samer
[J]. JOURNAL OF INFORMATION & KNOWLEDGE MANAGEMENT, 2008, 7 (03) : 145 - 157
[7] Customer relationship management for hotels in Hong Kong
Lo, Ada S.
Stalcup, Lawrence D.
Lee, Amy
[J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2010, 22 (2-3) : 139 - 159
[8] IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER SATISFACTION: THE CASE OF A BUDGET HOTEL CHAIN
Rahimi, Roya
Kozak, Metin
[J]. JOURNAL OF TRAVEL & TOURISM MARKETING, 2017, 34 (01) : 40 - 51
[9] The dichotomy of customer relationship management and variety-seeking behaviour in the hotel sector
Udunuwara, Maduka
Sanders, Dale
Wilkins, Hugh
[J]. JOURNAL OF VACATION MARKETING, 2019, 25 (04) : 444 - 461
[10] Knowledge management in eBusiness and customer relationship management: South African case study findings
du Plessis, M
Boon, JA
[J]. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, 2004, 24 (01) : 73 - 86

← 1 2 3 4 5 →