THE INFLUENCE OF TELEMEDICINE ADOPTION AND FACILITY ACCREDITATION ON PATIENT SATISFACTION AND OUTCOMES: A QUASI-EXPERIMENTAL STUDY IN RURAL COLOMBIA*

This study examines the impact of telemedicine on the variables of Ease of Scheduling, Cleanliness, Waiting Time, Professional ism, and Communication in rural healthcare settings. The main objective of the study was to examine the impact of innovation in healthcare services and hospital ambulatory accreditation on the perception of quality of care in Colombia. The probe was motivated by the necessity to analyze the unparalleled challenges vied by provincial communities. These challenges include narrow access to specialized attention and lengthy travel distances to healthcare facilities. A comprehensive literature review was conducted to explore the existing comprehension on telemedical services and their potential profits in provincial areas. The examination utilized a mixed -methods research approaches, incorporating quantitative data from patient surveys and qualitative data from interviews with healthcare providers. The main conclusion highlights the potential benefits of integrating telemedicine technologies and adhering to accreditation standards in enhancing patient experiences and satisfaction, particularly in underserved rural communities with limited access to healthcare resources. These conclusions highlight the potential of telemedical services technology as a valuable implement for refining healthcare delivery and access in provincial areas. The examination concludes by discussing the implications of these findings and suggesting recommendations for healthcare organizations and policymakers to integrate telemedicine into provincial healthcare practices effectively.