Role of Emotional Intelligence in Determining Organizational Citizenship Behavior and Employee Performance: Special Reference to Banking Employees of the Rajasthan Region

This study will cover the impact of Emotional Intelligence (EI) on organizational citizenship behavior (OCB) occupational performance. The study will add knowledge to existing literature regarding EI, OCB, and occupational performance and also identify the incredible role of Emotional Intelligence at the workplace and how organizational citizenship behavior affects occupant's performance. The study examined the impact of Emotional Intelligence on OCB and occupational performance. Data was collected through a questionnaire with 339 respondents. The sample size was determined using Cocharan's formula. Emotions, if exhibited intelligently, are very constructive and play an essential role in success. It was found that the employees' emotional intelligence and service orientation potentially increase their likelihood of developing sustained careers within the respective industry/field. Emotional Intelligence has a positive effect on organizational citizenship behavior. OCB is a collection of conscious behavior of individuals. Although without an executive obligation and not subject to the conventional reward system, it has a considerable impact on workplace performance. The study would also provide information that if organizations wanted to flourish, they must amplify employee emotional intelligence skills to occupation efficiently in the workplace.