Achieving Supply Chain Agility Through Product-Service Systems Offering

Purpose: This paper aims to examine the role of collaboration, knowledge transfer, service partner development, information sharing and logistics integration on product-service systems supply chain agility. Design/methodology/approach: Data were collected from 405 official motorcycle service partners in Indonesia using questionnaires and were analyzed using structural equation modelling. Findings: Collaboration has a significant impact on knowledge transfer and information sharing. Information sharing and logistics integration as mediation to improve product-service systems supply chain agility. Likewise, knowledge transfers and service partner development also as mediation to enhance supply chain agility. As a result, collaboration has no significant direct impact to supply chain agility. Research limitations/implications: Given the state of the sampling refers to specific industry, so the generalization of the results will be limited. Practical implications: The model provides insight for managers on how collaboration, knowledge transfer, service partner development, information sharing and logistics integration positively affect product-service systems supply chain agility. Using measurement items of this study, managers can determine and evaluate the current state and formulate strategies to improve their product-service systems supply chain capabilities. Originality/value: The contribution of this study lies in investigating the role of dynamic capabilities for product-service systems offering to improve supply chain agility. This study provides benefits for academicians and industry by filling the gap of the nascent study in product-service systems and supply chain agility.