A Set of Usability Heuristics for Mobile Applications

The innovations proposed by the cell phone market have grown steadily in recent years, as well as the evolution of the complexity of operating systems, hardware and applications available. With these changes and changes, new challenges and usability-related quirks emerge and need to be considered during the development process of these applications, which incorporate new user-application interactions, increasingly changing the behavior of smartphone users. It is known that usability is an important factor when choosing the use of these technologies. Usability depends on factors such as the User, their characteristics and abilities, the Task which the user intends to achieve and also the Context of the application's use. This work will lead to a Systematic Review of Literature with the objective of identifying the heuristics and usability metrics used in the literature and/or industry, and based on the results obtained, it is intended to propose a set of usability heuristics focused for the context of mobile applications on smartphone, considering the User, Task and Context, as usability factors and Cognitive Load as an important attribute of usability. Furthermore, an empirical validation of the proposal will be performed with usability specialists and improvements can be incorporated into the proposed model after this validation.