How People View and Respond to Special Events in Shared Mobility: Case Study of Two Didi Safety Incidents via Sina Weibo

被引：0

作者：

Ye, Qian ^{[1
]}

Chen, Xiaohong ^{[1
]}

Ozbay, Kaan ^{[2
]}

Wang, Yonggang ^{[3
]}

机构：

[1] Tongji Univ, Sch Transportat Engn, Key Lab Rd & Traff Engn Minist Educ, 4800 Caoan Rd, Shanghai 201804, Peoples R China

[2] New York Univ, Dept Civil & Urban Engn, C2SMART Tier USDOT UTC 1 A, Brooklyn, NY 11201 USA

[3] Changan Univ, Sch Highway, POB 487,Middle Sect South 2 Ring Rd, Xian 710064, Shaanxi, Peoples R China

来源：

CICTP 2020: ADVANCED TRANSPORTATION TECHNOLOGIES AND DEVELOPMENT-ENHANCING CONNECTIONS | 2020年

关键词：

TRANSPORT;

D O I：

暂无

中图分类号：

学科分类号：

摘要：

The shared mobility market in China has encountered a crisis since two severe Didi's safety incidents happened within 3 months in 2018. Multiple stakeholders including service providers, government authorities, and the public were involved to publish announcements and share opinions through Sina Weibo, a Chinese version of Twitter. This study aims at comparing public opinions and reactions in these two typical special events, so as to understand customers' needs and the impacts of shared mobility on users, service providers, and market regulators. An improved Weibo mining framework was used to discover concern of focus, to cluster topics that receive high public attention, and to explore key factors that influence people's attitudes. The case study reveals the changing public's perceptions in shared mobility during the process of online participation and communication, and suggestions are provided to distinguish the multiple stakeholders' roles and thus to realize the co-governance in the mobility market.

引用

页码：3229 / 3240

页数：12