Exploring determinants of residents' participation intention towards smart community construction by extending the TPB: a case study of Shenzhen city

PurposeSmart community construction (SCC) and efficiency require resident participation. This paper aims to explore the determinants of residents' participation intention (RPI) in the SCC.Design/methodology/approachBased on the theory of planned behavior (TPB), this study proposed an extended conceptual model to deeply analyze the RPI in the SCC. The relationship between all constructs was verified by processing and analyzing online survey data using confirmatory factor analysis (CFA), structural equation model (SEM), and bootstrapping method.FindingsParticipation attitude, perceived behavioral control, subjective norm, and perceived usefulness significantly and positively affected the RPI. Furthermore, intermediary effects in the extended conceptual model had been confirmed.Originality/valueTo fill the critical gap in the research on the determinants of the RPI in the SCC context, this study developed a novel conceptual model by extending the TPB to analyze the effects of self-driven and externally-driven factors on the RPI from the perspectives of residents' psychology and external environment. The findings not only clarify the complex process of forming the RPI in the SCC but also provide a theoretical foundation for studying the RPI in similar community construction projects. Additionally, several strategies have been proposed to encourage residents' participation in the SCC and promote the development of smart communities, such as clarifying residents' participation obligations, improving the convenience services of smart communities, and diversifying residents' participation approaches.