Value-led participatory design approach for improving public health clinic services

被引：0
|
作者：
Sher, Chai-Huei [1 ,2 ]
Sung, Tung-Jung [1 ]
机构：
[1] Natl Taiwan Univ Sci & Technol, Dept Design, Taipei, Taiwan
[2] Taiwan Design Res Inst, Strateg Foresight Res & Dev Sect, Taipei, Taiwan
来源：
PUBLIC MONEY & MANAGEMENT | 2024年
关键词：
Maslow's hierarchy of needs theory; participatory action research; public health clinics; public service design; Taiwan; value co-creation; value-led participatory design; DOMINANT LOGIC; B2B ELEMENTS; COPRODUCTION; DELIVERY;
D O I：
10.1080/09540962.2024.2365968
中图分类号：
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要：
This study aimed to explore the feasibility of employing a value-led participatory design approach to foster value co-creation in public health clinic (PHC) services. Through mixed-methods data collection at a PHC in New Taipei City, the authors found that improvements in functional, emotional, and life changing value elements led to increased service satisfaction. The study highlights the importance of continuous evaluation and adaptation of services based on stakeholder feedback and evolving community needs, emphasizing the dynamic nature of healthcare service improvement.
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页数：10
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