KEY PERFORMANCE INDICATORS (KPIs) IN THE QUALITY MANAGEMENT SYSTEM

被引：0
|
作者：
Balon, Urszula [1 ]
Dziadkowiec, Joanna M. [1 ]
Niewczas-Dobrowolska, Magdalena [1 ]
机构：
[1] Cracow Univ Econ, Krakow, Poland
来源：
INTERNATIONAL JOURNAL FOR QUALITY RESEARCH | 2024年 / 18卷 / 02期
关键词：
Key Performance Indicators (KPI); Quality Management System (QMS); functioning model of KPIs;
D O I：
10.24874/IJQR18.02-10
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
Key Performance Indicators (KPIs) are often used in business of various sizes and industries to assess operational efficiency and evaluate process effectiveness. A universal model for implementing and utilizing KPIs has been elaborated in the company, and its functionality has been verified in a selected enterprise. In accordance with the developed model, efficiency indicators have been proposed, and among them, key performance indicators (KPIs) have been selected. In addition to commonly used financial indicators, indicators evaluating the performance of the quality management system have been included, along with the need for quality cost optimization.
引用
收藏
页码：473 / 486
页数：14
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