Types of shop stewards in a South African higher education institution and their varying challenges

The main role of shop stewards, whether part-time or full-time, is to act as workplace representatives for trade unions. However, they face several challenges while fulfilling their roles, more specifically shop stewards in the higher education sector due to marginalisation and politicisation in the sector. This study employs qualitative research methods to explore these challenges and proposes effective solutions for shop stewards. The study involved interviews with 15 shop stewards from a higher education organisation. After analysing the data, the findings revealed that part-time shop stewards get challenged by role overload and face the risk of career suicide. On the other hand, full-time shop stewards are challenged by the prolonged working hours. Similarly, both types of shop stewards experience work-family and interpersonal conflicts. South African labour legislation needs to be relooked at to accommodate the dual roles of part-time shop stewards and reduce the hostility they encounter from line managers or employers. Moreover, shop stewards need to develop on self-and others' awareness skills, and create own awareness with workplace policies so that they carefully navigate between their two roles without any major ramifications like disciplinary hearings. These findings provide new information on shop stewards challenges by type in the higher education sector.