UTAUT and determinant factors for adopting e-government in Jordan using a structural equation modelling approach

This study was guided by the unified theory of acceptance and use of technology (UTAUT) to determine factors that affect citizens' adoption and use of e-government in Jordan. Quantitative exploratory descriptive methodology was adopted. Data was collected using questionnaires targeting Jordanian citizens through non-probability purposive sampling, with the sample comprised of 277 respondents. The data was analysed using SPSS and SEM-AMOS. The results show that the UTAUT factors explained moderate variance in behavioural intentions R-2 scored 55%. Moreover, behavioural intentions and facilitating conditions achieved moderate variance in e-government use R-2 = 41%. Further, education and residence were observed to be significant moderators. Following the results, implications, recommendations and directions for future studies are provided.