Breaking Down Barriers: The Moderating Role of Organizational Support in Facilitating Knowledge Sharing Among Software Developers

Effective knowledge sharing among software developers is crucial for maximizing software development output throughout the software development lifecycle. Building upon Triandis' Facilitating condition, this study explores the moderating impact of two factors, namely Organizational support and Technological support, on the relationship between knowledge sharing intentions (KSI) and knowledge sharing behavior (KSB). Specifically, the study investigates the impact of KSB on individuals' job performance in global software development organizations. A self-administered questionnaire was used to collect data from 302 Malaysian participants working on global software development projects. The collected data was analyzed using Structure Equation Modeling (SEM) through SmartPLS. The results reveal that only organizational support, among Triandis' Facilitating conditions, moderates the relationship between KSI and KSB. Moreover, the study finds that KSB mediates the relationship between knowledge sharing intentions and job performance. The findings of this study provide practical and theoretical implications for software developers. This study examines the impact of organizational and technological support on knowledge sharing intentions and behavior among software developers in global software development organizations. Using a self-administered questionnaire, data was collected from 302 Malaysian participants, which was then analyzed using Structure Equation Modeling (SEM) through SmartPLS. The study finds that only organizational support has a moderating effect on the relationship between knowledge sharing intentions and behavior. Furthermore, knowledge sharing behavior was found to mediate the relationship between intentions and job performance. These findings have practical and theoretical implications for software developers, highlighting the importance of organizational support in fostering knowledge sharing behavior and ultimately improving job performance. However, the study is limited by its sample size and geographic scope, which may impact the generalizability of the findings.