Exploring value creation from an ecosystem perspective: A critical examination of social procurement policy

Public procurement policy reforms, and specifically social procurement practices designed to support the social economy and create social value, are growing in popularity. However, there is still limited knowledge around the extent to which rhetorical aims of procurement reforms are perceived to be realized through the implementation of social procurement policies. This research provides important insights for social procurement advocates and, in particular, for policy-makers and public managers working at all levels of government. The authors highlight how reforms in Scotland have seemingly benefited the social economy by tangibly directing significant spend toward social economy organizations and changing societal and individual beliefs about their social and economic value. At the same time, there are still barriers to value creation at organizational and individual levels. These findings are important for those attempting to strengthen their social procurement policies and encourage collaboration in a way that advantages actors working across the public service ecosystem. From qualitative research undertaken in Scotland, the authors analyse procurement policy reforms. Utilizing a public service ecosystem framework, barriers to value creation were found, including overly bureaucratic practices, centrally devised rules, and conflicting organizational aims. The authors develop insights into ways policy design and implementation creates (or does not create) value across the many levels of an ecosystem where procurement policy reforms have impact, demonstrating the benefits of using a service ecosystem framework for understanding nuanced impacts and perceptions of policy implementation.